Aurelle
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Client care

How we look after you.

Everything that happens after you choose a piece: sizing, delivery, a lifetime of care, and time with the atelier whenever you want it.

01

Ring sizes

Measure the inside diameter of a ring that fits the intended finger, then match it below. Between sizes? Choose the larger — and resizing is free for life.

USUKEUInside diameter (mm)
4H4714.9
4½I4815.3
5J½4915.7
5½K½5016.1
6L½51.516.5
6½M½5316.9
7N½5417.3
7½O½55.517.7
8P½5718.1
02

Delivery & returns

Insured, signed for

Every order travels fully insured and needs a signature. Complimentary over $1,000; express next-day delivery is $45.

Made to order

Most pieces leave the atelier in 3–4 weeks. You can follow each stage — placed, in the atelier, shipped — from your account.

30-day returns

Not quite right? Return it within 30 days in its original packaging for a full refund. Engraved pieces and haute joaillerie commissions are final.

03

Lifetime care

Annual clean & check

Once a year, send or bring your piece for an ultrasonic clean, claw inspection and re-polish — always free.

Free resizing

Rings are resized at no cost for as long as you own them, typically within a week.

At home

Store pieces separately in their pouches, put jewellery on last, and keep it away from chlorine and perfume.

04

Book an appointment

Private viewings in our London atelier, or by video wherever you are. Forty-five minutes, no obligation.

How would you like to meet?